Request a return or report a faulty item
If something we supplied arrived damaged, does not work, or is not what was ordered, tell us here. The form records which branch supplied it, what the item was and what is wrong, so the counter that handled your order can pick it up without you having to explain it twice.
What to tell us
- The branch or counter the item came from
- The product, and the quantity affected
- What is wrong — dead on arrival, physically damaged, wrong model, short delivery
- Your name and a phone number we can reach you on
What happens next
Our team reviews the report and contacts you with what happens next: a replacement, a repair under manufacturer warranty, or a credit. Equipment faults covered by a manufacturer warranty are handled through that manufacturer's process, which we manage on your behalf. Bring the item and its packaging where you can — it makes a warranty claim far easier to settle.
For anything that is not a fault, call +254700008024 or contact us.
Contact Nile Computers
Call +254700008024, email sales@nilecomputers.co.ke, or message the sales counter on WhatsApp. Opening hours are Mon – Fri 8:30am – 6:00pm · Sat 9:00am – 3:00pm · Sun closed.
- Nile Computers Nairobi HQ — Kigali Road / Jamia Mall, Second Floor, Nairobi CBD, Nairobi
- Nile Computers Eastleigh — New Jamia Shopping Mall, 1st Avenue, next to Sakina Hotel, Eastleigh, Nairobi