At Nile Shop, we strive to provide our customers with high-quality information technology products relating to internet and fiber products. We understand that sometimes returns are necessary. Therefore, we have developed the following return policy to ensure a seamless experience for our valued customers:
1. Returns Eligibility:
- Items purchased from Nile Shop are eligible for return within 14 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
- Customized or special order items may not be eligible for return unless they are found to be defective or damaged upon receipt.
2. Return Process:
- Before returning an item, customers must contact Nile Shop’s customer service team to initiate the return process.
- Customers may be required to provide proof of purchase, such as a receipt or order confirmation when initiating a return.
- Once the return request is approved, customers will be provided with instructions for returning the item.
3. Refund or Exchange:
- Upon receipt and inspection of the returned item, Nile Shop will process the refund or exchange accordingly.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges for a different product may be arranged, subject to availability and agreement between Nile Shop and the customer.
4. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on the part of Nile Shop or if the item is found to be defective or damaged upon receipt.
- Nile Shop recommends using a trackable shipping service for returning items to ensure their safe arrival.
5. Restocking Fee:
- A restocking fee may be applied to returns at the discretion of Nile Shop, especially for items returned without their original packaging or in a condition that is not suitable for resale.
6. Store Location:
- Nile Shop is located in the Nairobi Jamia Mall Building. Customers may also opt to return items directly to our physical store location during operating hours.
7. Contact Information:
- For any inquiries or assistance regarding returns, customers can contact Nile Shop’s customer service team via phone or email during business hours.
Please Note: This return policy applies only to purchases made directly from Nile Shop. For items purchased through third-party retailers, customers must adhere to the return policies of those respective retailers.
Nile Shop reserves the right to amend or update this return policy at any time without prior notice. Customers are encouraged to review the policy periodically for any changes or updates.
